Igloos Outdoor Return Policy

Returns for items purchased from IgloosOutdoor.com are accepted within 30 days of purchase.

Items must be in their original condition and accompanied by the original proof of purchase.

email customerservice@jacobash.com to begin the returns process

Purchases made from igloosoutdoor.com can be returned for a refund within 30 days of purchase. 
To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.

Please email customerservice@jacobash.com 

Returns from Other Retailers
We cannot accept returns for purchases made through our retail partners. Our customer service team is only able to process returns made through igloosoutdoor.com, please contact the store the purchase was made through to return your item.

All igloosoutdoor.com returns are processed for a refund issued to the original method of payment. It takes 10-14 business days to process all returns. Once the item arrives at our facility and has been reviewed you will receive an email that we are processing your return. It may take an additional 5-7 days for your refund to post depending on your financial institution. 

We cannot offer exchanges through igloosoutdoor.com, if you need your item in a different size, please return your item and place a new order through igloosoutdoor.com - this is the fastest and most efficient way to get your exchange processed.

We stand behind our products. If your order is incorrect, damaged in transit, or your item isn't what you hoped for - please call our Customer Service team 9am - 4pm EST at 1-800-245-6111, and we'll make it right.